Effective Date: 01 December 2024
ORS (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, partners, and users. This privacy policy explains how we collect, use, store, and share personal information in connection with our pharmaceutical document generation services.
By using our services or visiting our website, you agree to the terms outlined in this privacy policy.
1. Information We Collect
We collect the following types of information from clients and users in the course of providing our services:
• Personal Information: This includes information that can identify an individual, such as name, email address, phone number, and job title.
• Company and Project Information: This includes information related to your company, projects, and any data shared for document generation, including but not limited to clinical data, research findings, and regulatory information.
• Technical Information: We may collect data about how our website and services are accessed, such as IP addresses, browser type, and operating system.
2. How We Use the Information
The information we collect is used for the following purposes:
• Service Delivery: To provide, maintain, and improve our document generation services, including creating and customizing documents as per client requirements.
• Communication: To communicate with clients regarding services, updates, and responses to inquiries.
• Compliance and Legal Obligations: To ensure our services comply with applicable laws, including privacy and data protection regulations.
• Analytics: To monitor and improve the functionality of our website and services.
3. How We Share Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:
• Service Providers: We may share personal information with third-party service providers to facilitate our operations, such as IT support, cloud storage providers, or payment processors. These third parties are bound by confidentiality agreements and can only use your information for the purpose of providing services to us.
• Legal Compliance: We may disclose personal information if required by law or in response to valid requests by regulatory authorities, government bodies, or courts.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, personal information may be transferred as part of the business assets.
4. Data Security
We take appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure storage methods, and regular security audits.
However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal information is no longer needed, we will securely delete or anonymize it.
6. Client Rights
You have the following rights with respect to your personal information:
• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request the deletion of your personal information in certain circumstances, subject to legal or contractual obligations.
• Objection: You can object to the processing of your personal information for marketing purposes or if you believe the processing is unlawful.
• Data Portability: You can request that we provide your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us.
7. International Data Transfers
If you are located outside the country where ORS operates, your personal information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from those in your country. We take steps to ensure that appropriate safeguards are in place when transferring data internationally.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are placed on your device when you visit our site. These cookies help us understand user behavior and improve our services.
You can control cookies through your browser settings and may opt out of certain cookies. However, disabling cookies may affect your ability to use certain features of our website.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify clients of significant changes and post the updated policy on our website with the effective date.
10. Contact Us
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:
• Email: info@orsdocumentspecialists.com